Showing posts with label collective intelligence. Show all posts
Showing posts with label collective intelligence. Show all posts

Saturday, June 13, 2026

When Transformation Outlives Its Relevance …. It deserves a Graceful Sunset for the success of the next one

 

Organisations are generally good at starting transformations. They know how to launch programs, announce aspirations, appoint sponsors, create steering committees, engage partners, design roadmaps, allocate budgets, and communicate with bold intent. 

The language of beginnings is familiar: digital-first, future-ready, agile, resilient, customer-centric, AI-enabled, globally competitive, sustainable, simplified, transformed.

But organizations are far less comfortable dealing with another equally important and frequently emerging question:

What to do when a transformation no longer deserves to continue?

Not because the original ambition was wrong. Not because the people involved failed. Not even because the transformation produced no value.  But because the assumptions that shaped the chosen path have changed.

And this question is becoming increasingly urgent.

The rise of AI is redrawing the economics of work. Supply chains are being redesigned around resilience, redundancy, and regionalization. Geopolitical tensions are influencing technology choices. Organizations are revisiting questions of self-reliance, sovereignty, data localization, vendor dependence, and strategic autonomy. Business models that appeared compelling a few years ago are being re-examined in light of new risks and possibilities.

In such an environment, many ongoing transformation programs may not be wrong in their purpose but outdated in their design.  They may not be able to withstand the honest question: 

If we were not already doing this, would we start this program today?

And relevance decay is the new risk that traditionalprogram governance structures are not designed to handle. 

This powerful question moves the discussion away from sunk cost and toward current relevance. It separates loyalty to the original ambition from attachment to the original vehicle. It allows leaders to ask whether a program should be accelerated, repositioned, merged, paused, or consciously closed. 

Any honest assessment of transformation portfolio will throw-up some programs that deserve closure before they consume more attention and resources. 


How Leadership manage these closure candidates matters a lot!


The convenient response!

Organizations often choose a softer path.  They do not cancel the program.

They simply reduce its feed.

Budgets reduce. Reviews become infrequent. Resources move elsewhere. Leadership attention shifts to the next priority. Teams sense the loss of sponsorship before anyone formally acknowledges it.

So the program is not officially cancelled. It is simply deprived of oxygen.

This quiet starvation feels convenient because it avoids a hard conversation. But it carries a deeper cost, because when leaders do not explain what has ended, people construct their own explanations — and those are rarely as generous as leadership would have intended. 

The program is never formally closed, so its lessons are never formally captured. It simply fades, taking its learning and its goodwill with it.

The emotional residue matters more than many leaders realise.

Employees lose trust in future announcementsteams become reluctant to emotionally commit again, middle managers learn that priorities are temporary, and future programs inherit accumulated skepticism.

The next transformation program does not start with hope. It starts with memory.


Why Leaders Choose Silence?

The answer is rarely lack of intelligence.  It is usually a combination of psychology, politics, identity, and organizational discomfort.

Grace framework recognizes five structural forces push leaders toward slow starvation rather than explicit closure.

1. Sunk cost entrenchmentThe program has consumed capital, goodwill, and political credit. Acknowledging failure means writing off those costs publicly. The instinct is to keep the program nominally alive while quietly withdrawing resources, preserving the fiction that something may yet be salvaged.
2. The accountability vacuum: Transformation programs have clear ownership of delivery. Almost no organisation assigns  explicit ownership of termination. When the closure decision belongs to no one specifically, it belongs to no one at all. Theprogram enters a state of distributed neglect.
3. Personal reputational exposure: The sponsor of a program is personally associated with its ambition.Terminating it on their watch risks being read as an admission of poor judgment. The game-theory outcome is coalition silence: each member privately knows the program is failing, but none will move first.
4. The new initiative provides cover: When a new priority emerges, it is convenient to let the old program die by distraction rather than decision. Resources migrate. No one formally closes what no one formally abandons. The program becomes vestigial.
5. The program as organisational symbol: Some programs acquire symbolic weight entirely separate from their instrumental value. Terminating them feels — and is sometimes experienced by others — as an act of cultural destruction. Closing it disrupts a narrative without offering a replacement.

A graceful sunset is possible 

Organizations that handle closure well tend to focus on the following three areas: 

1. Emphasize that the WHY survives, while HOW expires

If leaders have been doing Why sharing” of the program well, explaining closure becomes easy. Much of the difficulty around closure comes from a confusion between the program and the purpose. Organizations assume that stopping the initiative means abandoning the ambitionUsually it does not.

Business may still need speed, the customer may still need a better experience, the enterprise may still need resilience. What has changed is the path.

A transformation is a means, not an end — and one of the quieter disciplines of transformation leadership is ensuring that people are committed to the purpose, not imprisoned by the program.

2. Acknowledge learning and separate it from embarrassment

Graceful closure should document and commit to memory: What the Program Leaves Behind.  A program may fail as an implementation vehicle but succeed as a learning vehicle.

A technology program leaves platforms, data, architecture decisions, and vendor relationships — its closure needs asset harvesting. A process program leaves routines, controls, and managerial habits — it needs learning consolidation. A talent program leaves expectations, trust, and emotional investment — it needs careful redeployment and honest communication. A culture program leaves beliefs, language, and identity — it needs the preservation of meaning.

The residue differs, by the programbum us answer the question: 

What must survive this closure?

Framed that way, closure stops being an act of subtractionand becomes an act of stewardship — deciding deliberately what to carry forward rather than lettingeverything dissolve by neglect.

3. Honour contributorsStand the People Test 

There is one signal that reveals, more honestly than any town hall or strategy deck, how an organization truly treats transformation outcomes: what happens to the people associated with a discontinued program.

If a program closes and the people who carried it are quietly sidelined, if sponsors are embarrassed andcontributors are left to explain the outcome defensively, the organization has taught its most capable people a precise and lasting lesson: transformation risk is career risk, and the next difficult initiative is not worth volunteering for. 

But if contribution is acknowledged, talent is redeployed with respect, and learning is visibly valued, the message is the opposite — that difficult transformation work is honored here, even when the path changes.

Those who carried a discontinued program become the organisations memory. They become either its future champions or its future cynics, and they shape the corridor conversations and the emotional climate around every initiative that follows. 

A graceful sunset is not complete until the peopledimension has been handled with dignity. Organizationsthat erase contributors create fear.  Organizations that honour contributors create resilience.

Transformations Closure design respects Context

Formal closure does not require theatrical communication.  It requires thoughtful communication.  The goal is not to dramatize the ending. Nor is it to hide it behind vague language.

As mature leaders, closure management execution must be calibrated to the specific context in which the organisation operates. A graceful sunset in a family-owned business requires different emphasis from one in a publicly listed conglomerate. 

A closure by a new CEO carries different permissions and risks from one executed by the CEO who launched the program. An Asian-origin firm requires cultural coding that a Western firm does not. Most importantly, the state of business decides the level of accommodation for such public acknowledgement of closure.

In an age shaped by AI disruption, geopolitical uncertainty, supply-chain redesign, sovereign technology choices, and accelerated business model shifts, more transformations will outlive the assumptions that created them.

Organizations must learn how to close one chapter without damaging belief in the next.

A graceful sunset is not surrender.  It is stewardship.

And perhaps that is what sustaining relevance ultimately requires:

Not only the courage to begin transformation, but also the wisdom to end, redirect, and renew it without leaving scars that the future must carry.

Saturday, November 25, 2023

What is state of your mental Health? A self-check toolkit.

 While we go for regular physical health check-ups, even if otherwise ok, we seldom do mental health checkup! Authors cum practitioners  like Alain De Botton, Dan Arley, Adam Grant, Jordan B Petterson and Browen Berne, do share some insights which can often be collated as barometer for self-checking the state of ones’ mental health. I wander what would a self-check mental health barometer looks like!  

Shy of asking Chatgpt or google, here is my list:

1 Are you able to consciously edit various thoughts emerging in your mind, to select the empowering ones and discard the debilitating ones?  It does not entertain thoughts that reminds us of our unworthiness or fuel the feelings of regret, remorse, resent or conceit.               

2 Are you able to retain the general trust in goodness of humanity and reconcile with selfish acts at the individual level?

3 Can you resist the temptation of comparisons to others, either to feel good or bad?

4  Recognize the unreasonableness of cheerfulness as the only desirable end-state state, and any other as sub-optimal?  “Worldy” people are likely to be less happy than they seem. 

Albrecht Durer (1493)

5 Realise that every explanation that looks plausible may not be real, and that randomness could as well be the real reason?  Not every unsuccessful man is so, because of laziness or stupidity.

6 Able to compartmentalize thoughts and emotions and maintain sense of proportionality of response to the situation.

7 Able to recognize fear as state of being and mange it through recognition and additional dose of curiosity. 

8 In quest of seeking more, not to undermine what is already there.  Recognize that Every situation has the possibility of being worst! Can you express gratitude to crashed pillow that ensures good night sleep.   

9  Once in a while you remind oneself of transience nature of being, and its insignificant presence at cosmic level.

10  Are you comfortable with laying boundaries in relationships and can utter warm sounding but definitiveno, without affecting prevailing level of affection 

11 Appreciate the role of genes, parenting, and early childhood experiences in shaping us, but not hold to these convenient factors to defend your learnt helplessness or laziness.

How much you score and what is the ranking criteria- I cant say- but may be there is some realization where to focus to strengthen our mind!

Wednesday, December 29, 2010

Five Resolves for 2011

Continuing with tradition of writing (typing/texting) New Year Resolutions, here are my five Resolves:

  1. Let customer speak once more: The conceit to assume that one knows “what customer wants?” is a dangerous habit that grows proportionately with years of experience as consultant. Hence the resolve to ask one more question (after the hurried run through of the check-list) before preaching to customer “what he needs to do” and be patient and shut-up till he reflects and respond. Better Insights, Better Results.
  2. Dump the soulless Language : Enough of strategy, competency, commitment, knowledge management, collaboration; words which although bring sophistication to the dialogue, make conversations slave of standard patterns and arguments devoid of personnel attachment. Hearts and Soul react better to words like choice, will, clever, create, partnering or winning. Resolve to substitute as many listless words with curiously new/even absurd sounding words that provoke emotions.
  3. Learn from new sources: Reading from similar sources is often more reassuring bias then illuminating new perspectives. Our ability to traverse knowledge across boundaries, often call for right level of abstraction, which with practice is within human realm of learning. Hence, resolve to consciously try to pick Dominique Lapierre over John Kotter, with hope that his recount of historic events has much to teach us on managing large scale transformations and radical societal shifts, that are going to be characteristics of global business entities.
  4. Leverage Collective Intelligence: Captive knowledge and learning has a good companion in the form of wisdom of crowds and experts (real and imagined). Social media enable us to gather dispersed knowledge from our networks –no matter how weak are the links- as long as we have directional understanding of what we are seeking to achieve. Promise for potential digital eminence is sufficient for Gurus and specialists to willingly share and contribute. Resolve to go beyond captive intelligence to leverage dispersed but accessible knowledge in quest for better answers; but not to let collective intelligence be substitute to personal wisdom.
  5. Leap beyond quick wins : Resist the temptation of bunching all quick wins (low hanging fruits etc) at the beginning of the execution plan to any transformation program, with hope that this will create momentum and stakeholder buy-in for expected tougher steps ahead. It seldom achieve these objectives, except making the program sponsors look good to have achieved something tangible in the short run- while doing nothing to mitigate stakeholders’ resistance for tougher measures ahead.!!! Resolve to see, that transformation initiatives insist on crucial steps early on (supported by better stakeholder management, plain speak and sufficient resource commitment) and to ensure that results come before project sponsors move on (say in first year). Further easy wins are dispersed along the complete program timeline then bunched in the beginning.
Not sure, if all of the above will yield better results, as these resolves are more based on self hypothesis then outcome of rigorous management research, underlining the need to continually experiment and break habits.

Happy to hear one thing that you plan to do differently in 2011.
 
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