Machine Human collaboration path starts with defining guidelines

Humans are in the driving seat, so get to decide the rules of the collaboration setting. However, as the arrangement evolves, machines may also start taking autonomous execution and restricts flexibility.  

   

Overarching principles and design guidelines 

1. At all times, HR has to be aligned with business goals and organisational stated values.  Talent is a key strategic asset, and its acquisition, growth, deployment for business goals is the core non-negotiable accountability.
2. Building a positive work environment, with shred sense of equity and fairness to maximize productivity and satisfaction remains core.  
3. Accountability towards Legal, ethical, and policy compliance across geographies, especially in multi-sector environments, is non-negotiable.
4. All decisions recommended by Machines (AI) should be explainable and may require human review — especially in critical or ethical contexts. 
5. There should be Intelligence-Led Decisioning ie decisions to be informed by predictive insights, prescriptive analytics, and scenario modeling provided by machines.
6. Agent-Led Execution of the repetitive and logic-based tasks. There is openness to redefine the present processes, workflows and decision rights to make tasks amenable to agent led delivery.  
7. Continually strive towards hyper-personalisation, based on profile, experience, interest, intent, and opportunity capture
8. High standards of Digital Ethics and Transparency supported by Clearly define data boundaries, model transparency, and ethical standards for use of employee data and AI-led decisions
9. Modular & Platform-Based Architecture, allowing for easy integrations with other systems and introduce agents. 
10. Reimagination and experimentation approach supported by feedback loops to continue evolving and moving on the evolution trajectory
11. Pace and realm of transition to accommodate employee's adaption challenges, keeping intact trust while managing negative associations like privacy concerns, algorithimic bias or over de-humanisation. 
12. There is always human escalation path available for any automated processes.      

Translating these principles and guidelines into action would require setting up new institutional structures like joint ethics and governance committees and cross functional teams, enhanced role of CHRO, CDOs and other leaders.  

Besides, this would require reimagining of the role of HR workforce as they share their work with machines going forward.       

When did you review Management Processes last?

Mostly, I hear Organization Leaders involved in evaluation of business strategies, competitive positioning, financial plans, operational processes, technological assets and organization structure, but seldom undertaking conscious review of Management Processes. My contention is that well aligned and oiled Management Processes have far greater impact in achieving effectiveness of business strategies and efficiency gains of operational initiatives, then traditionally given attention to.

Three key Management Processes; Information Management process, Decision Making process, and Communication process are essential part of organization machinery and once established tend to have life of their own. Unless their robustness and alignment with overall business strategy and execution plan are ascertained, they have the potential to undermine other efforts of enhancing organization performance.


Technological Innovation and Gen-Y employees orientation demands and make possible complete reconfiguring of these Management Processes from the traditional way these were handled. Let us consider some questions that may help review each of these processes:

Information Management process:

Are we tapping all kind of internal and external sources of information that can help make sense of the complex world? How many of innovative ideas are coming from outside the company (say customers)?

Are we able to derive actionable insights/ foresights out of all the information that we have access to? How much of unstructured data on the web is mined to understand what our customers/ stakeholders liked about Company (products and pronouncements) last week?

Are we ensuring that all those who have to act, use the same set of information and the most recent one? How many customer interlocks across the organization are informed by unified understanding of customer preferences, and interaction history?

Decision Making process:

Are the decisions that are centralized, emerging out of conscious assessment of gains in the form of consistent and effective roll-out or out of power concentration or tradition? When was the debate (experiment) to decentralize some decisions undertaken last?

Are managers consciously selecting the right decision making process (collective or individual) based on context or one style in predominant as part of organization culture? How well understood are the accountability norms related to joint decision making?

Are leaders balancing the intuitive and insight (data backed) based decision making? How often intuitive decisions are betted for experimentation, then waiting for additional data backed evidence?

Communication process:

Are leaders across the organization only telling orders or explaining rationales as well, to facilitate execution? To what extent, leaders are open to questioning existing practices and ready to listen and debate from say new hires or interns?

To what extent, communication networks, formal and informal, are supportive of positive collaboration and partnering across silos? What percent of email traffic for middle managers are with colleagues other than immediate bosses or subordinates?

Are we using new channels of communication that are symbolic of interconnected social age? How strategically are we using twitters, blogs, web 2.0 technologies to connect, convey and correspond effectively and coherently across the stakeholder community?

Review of the Management processes facilitated by above questions will surely throw-up some areas that need to change. Change in Management processes require intervention design, comprising leadership sensitization & coaching, and creating new technological infrastructure besides sustained monitoring, till new processes become institutionalized. Not an easy task, but worth it.

Lets Reflect!!!

You can also visit the adjacent poll to express your opinion and see what others are thinking.