So much has changed and so much is still uncertain, making people-leaders’
jobs most exciting and impactful. Demands
for quick results on multiple fronts, are keeping Management deeply engrossed
in making and executing people decisions.
In such frenzied times, it helps define priority themes, that tie all decision
making and help amplify the impact of various interventions and produce better
outcomes.
Never underestimating the power of context, uncertainty and volatility,
I see three themes that would have the amplifying effect, and thus needs to be
on HR Leaders’ agenda. They are – Transparency, Teaming, and Technology. The
3Ts need to be recalibrated to new demands, assimilated and integrated into every
aspect of their work. Listed below are some of the questions that would facilitate
examining the readiness of 3Ts and help define the transformation agenda:
Enhanced Need for Transparency
Transparency depends upon the visibility that Management has, and openness
to share what they know. Both these
elements need to be relooked into and strengthened:
1.
The importance of having deep talent-transparency is never more
recognized, then at these times, when organizational needs are getting
redefined. To what extent is the data in
the HRM system sufficient to give the kind of visibility required? What level of confidence is there on completeness
and validation of personal data in terms of health and wellness, or
professional data in terms of expertise, competencies, skill profiles, or
organizational data in terms of roles, reporting relationships, KRAs, career
history? What about details of part-time employees, gig workers, FTEs,
consultants, retainers etc? Are there data elements which we never bothered to
capture or kept under voluntary section, which have now become mandatory, if we
have to take timely and informed decisions?
How quickly can we fill the gaps?
2.
Workforce productivity is under scanner,
especially as the workforce composition gets diverse, to include remote
workers, gig workers, contractor workforce, consultants etc. and there are
decisions to be made to deliver work in the most cost efficient and reliable
manner. To what extent is there real-time
visibility on the workforce productivity defined at individual level (in
different contexts), available through combination of reliable system data and
discussions with managers, that can be leveraged in making talent deployment
and development decisions. Do we have data to decide which jobs and which
employees are more productive delivering at office or at home?
3.
Cost management is desirable at normal
times, and most critical these days. Driven
by steep cost saving targets, conventional cost elements that were never under
scanner, are now being questioned. Suitability
of the people related interventions would get evaluated based on the cost
savings potential and impact on staff morale or overall productivity. To what extent is there visibility of costs
at right level of granularity and attribution to understand the cost impact of various
people decisions?
4.
As consequence of operating context and
delivery model changes, future skills
requirements will get redefined, including the skills that needs
embedded within in-house staff, and those that would be served through
outsourcing partners or gig-workforce.
To what extent have the future skill (say Digital skills) needs in
exiting jobs, new jobs made transparent to the employees so that they
re-calibrate their self-learning journey, in the absence of which employees
would either invest in learnings that are not relevant (lured by too many
offers and options on-line) or stay frozen not knowing how and what to upgrade
themselves on?
5.
Strategic units across organizations are
deeply engaged in environment scanning, scenario envisioning, risk assessments
and option creations to account for uncertainty around the pandemic trajectory
and recovery paths, and propose actions.
To what extent are the management
assumptions and viewpoints about business shared with the workforce, so
that employees are able to make-sense of management decisions and map implications
on themselves, thus better prepared to manage transitions? To what extent is their democratization of
new and emerging opportunities and talent matching that is perceived as
fair? How to ensured that people decisions taken are not seen as in conflict
with Organization stated Values?
6.
Even in the best of times, manager-employee dialogue plays
significant role in determining employees’ effectiveness, but in these
transition times, this is pivotal to organizations’ resilience and
agility. Many of the workers are new to
the concept of remote working, and may not be comfortable with Managers not
available to walk-up-to anytime they like!
Managers need as much help in adopting to new forms of engagement with
dispersed and diversified workforce as employees do. It calls for far greater role
clarity, expectation management and frequent work-related feedbacks. To what extent, are Mangers empowered and
enabled to engage with employees to address concerns coming out of new
operating conditions and be an effective channel in conveying right messages to
the employees and also to gain honest and timely feedback? Some managers may need greater support in
managing difficult conversations. On-line, then ever before. Have the managers learned the art of
transmitting empathy on the net, while delivering honest feedback and tough
decisions?
Enhanced Scope and Nature of Teaming
Team work, while gaining in importance, may
actually get compromised in the uncertain times, as new work-norms get established
and team membership becomes more porous, transitionary and diverse.
7.
If teams are indeed the basic unit of
delivery, then to what extent have you configured the decision-making
frameworks that consider team level competency, productivity, costs, risks and
motivational requirements? How are the
different types of teams, varying in terms of skill composition, geographical
dispersion, employment status performing and where are the interventions required?
8.
Virtual and dispersed team effectiveness needs greater emphasis on role clarity, work distribution, credit
sharing mechanisms, information sharing and communication protocols than
co-located teams. To what extent, have
you enabled employees to become effective part of teams and deliver to desired
levels? The cross-boundary teams,
Technology, Security, Admin, IT, HR. that worked so well, ensuring work moved
from office to home seamlessly, has revealed some lessons on effective
collaboration that works in your context. To what extent, there is
deliberate effort to capitalize on that experience and improve cross-boundary
collaboration as a general norm?
Enhanced Technology Leverage
Enhanced expectations from Technology to support new ways of secure working, greater employee
empowerment (DIY norms) and data based decision making would mean that
HR-technology Heads need to revisit the portfolio of capabilities already
deployed and planned for deployment.
9.
In the resource constrained situation, it is time to relook at the current level of
usage of the technologies already invested in. To what extent are the rolled-out functionalities
leveraged and what would it take to improve the usage score- is it retraining
of users, or establishing clear data ownership or stopping the workarounds or
making the applications accessible on mobile?
To what extent focus is to ensure that data that goes into MIS creation
is robust and dependable, to justify the excitement about the visualization
that specialized Apps and analytical tools are capable of delivering?
10.
There is obvious emphasis on need for increased
usage of RPA for process efficiency, usage of chatbots for improving employee
engagement and use of collaboration tools for better coordination between
dispersed teams. Understandably there
would also be pressure to complete the digitization initiatives. Further, trade-offs may be required between
investments for capacity addition to existing infrastructure to allow for
remote working and introduction of new applications within HRMS suite. Is there clear mechanism to ensure that technology projects prioritization (from
digital technology suites, eg.) is completely aligned to business usage and
commitment to extract value with short payback period? Is there mechanism to ensure that technology
choices are made based on realistic understanding of the delivered
functionalities of the proposed solution and not on the promises that are reflecting
in the development road map? How has the
Technology Investment criteria being strengthened for greater accountability
and realistic value-adds?
While the above may not be the complete list,
but may help leaders (and that should include Business, Services function leaders
as much as HR) to engage in quick diagnosis and reassure themselves that there
are no blind gaps that are undermining effectiveness of other interventions.
Some Corporations are better prepared, and to
that extent would require few adjustments, while others would have complete
transformation agenda coming out of self-diagnosis on these themes.
Whatever be the starting point, the need to move swiftly and surely is the need of the hour for
all,
Do you agree?